What is your refund and cancellation policy?
If you've tried your Center Health device and are not satisfied, we'd love to help! :)
Before you resort to cancelling your account, we'd love to hear what you're struggling with. If you would like to chat, or proceed with a cancellation, please reach out by email at yourfriends@center.health.
If you wish to make any account changes (such as pausing, fast-forwarding your subscription, or cancelling) please contact Patient Support 24-48 business hours prior to your next billing/shipping date. Refunds will not be issued for cancellation requests that occur after your test strips have been billed and automatically shipped.
In order to obtain a refund per our 30-day money back guarantee, please reach out to us within 30 days of receiving your meter*. You must have activated your Center Health app account by plugging in the meter to your phone with the Center Health app open and followed the setup instructions. Refunds will not be issued to accounts that have not been activated.
*Please note: the 30-day money back guarantee only applies to the initial order of meters and testing strips. This does not apply to any additional add-on items (ex: lancing devices, lancets, and carrying cases).
You may cancel at any point after the initial 30 days of purchase, in which case your subscription will remain active until your next billing date. Please note that we cannot process refunds once your strips for a given month have been dispatched, as the FDA legally doesn't allow us to take returns for safety reasons.
Refunds will not be issued for phone cases that block a Center Health meter from connecting to a phone. If this occurs, please reach out to us for recommendations on solutions, which include extenders and phone case recommendations.
Please note that our refund guarantee does not apply to duplicate accounts or incompatible phones. If you purchase a Nano for a phone that is not supported, a refund can only be given for supplies that have not yet been sent to you.
If you have any questions or need assistance with your account, please reach out to the team at yourfriends@center.health so we can help! :)