What is your refund and cancellation policy?

Center Health members can pause or cancel any time. Our US-based Patient Support team will gladly help with any account requests.

Before you resort to cancelling your account, we'd love to hear what you're struggling with. If you would like to chat or proceed with a cancellation, please reach out by email at yourfriends@center.health or tap the "Help" button in the upper right corner of the app.

Center+ cancellation and refund policy

Center+ members can pause or cancel any time.
If you wish to make any account changes (such as pausing, fast-forwarding your subscription, or cancelling) please contact Patient Support 24-48 business hours prior to your next billing/shipping date. Refunds will not be issued for cancellation requests that occur after your order has been billed.

Center CGM cancellation and refund policy

Center CGM members can pause or cancel any time.
Once charges have been processed, Center CGM subscriptions are non-refundable. We cannot accept CGM returns due to FDA regulations, and the prescribed device cannot be redistributed.
If you wish to make any account changes (such as pausing, fast-forwarding your subscription, or cancelling) please contact Patient Support 24-48 business hours prior to your next billing/shipping date. Refunds unfortunately cannot be issued for cancellation requests that occur after your order has been billed and automatically shipped.

Center Duo cancellation and refund policy

Center Duo members can pause or cancel any time.
If you wish to make any account changes (such as pausing, fast-forwarding your subscription, or cancelling) please contact Patient Support 24-48 business hours prior to your next billing/shipping date. Refunds will not be issued for cancellation requests that occur after your test strips have been billed and automatically shipped.
In order to obtain a refund per our 30-day Duo money back guarantee, please reach out to us within 30 days of receiving your Duo meter*. You must have activated your Center Health app account by plugging in the meter to your phone with the Center Health app open and followed the setup instructions. Refunds will not be issued to accounts that have not been activated. Please note, this 30-day money back guarantee only applies to the initial order of meters and testing strips. This does not apply to any additional add-on items (ex: lancing devices, lancets, and carrying cases).
You may cancel at any point after the initial 30 days of purchase, in which case your subscription will remain active until your next billing date. Please note that we cannot process refunds once your strips for a given month have been dispatched, as the FDA legally doesn't allow us to take returns for safety reasons.
Refunds will not be issued for phone cases that block a Center Health meter from connecting to a phone. If this occurs, please reach out to us for recommendations on solutions, which include extenders and phone case recommendations.
Please note that our refund guarantee does not apply to duplicate accounts or incompatible phones. If you purchase a Nano for a phone that is not supported, a refund can only be given for supplies that have not yet been sent to you.

Center BP blood pressure monitor, Center Scale, and accessories

Center BP blood pressure monitor, Center Scale, and accessories are not eligible for returns or refunds due to FDA regulations barring the redistribution of medical devices. If you are having an issue with one of these products, our patient support team will gladly help.

If you have any questions or need assistance with your account, please reach out to the team at yourfriends@center.health so we can help! :)